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Every confirmed order has a reference. You can see live progress in My orders when you are signed in, or track a single order with its reference without signing in.
If the app tells you it could not confirm a payment, please do not pay again straight away. Check My orders first, or call the restaurant — paying twice is harder to undo than waiting a few minutes.
If your order appears in My orders, it reached the restaurant. If it does not appear after a few minutes, call the restaurant and quote your payment reference.
Orders go straight to the kitchen, so changes and cancellations are handled by the restaurant directly. Call the restaurant preparing your order as soon as you can.